Shipping Policy

Discover thoughtfully crafted ceramic plant pots that combine timeless style, premium quality, and everyday functionality to beautifully complement every home and workspace.

Effective Date: August 31, 2026

At LEAFLOOP, we want to ensure your ceramic plant pots arrive safely and efficiently. This Shipping Policy clearly outlines our processing timelines, delivery estimates, and procedures for shipping-related issues so you know exactly what to expect when you place an order with us.

Shipping Destinations & Costs We currently ship exclusively within the United States of America.

  • Shipping Area: All 50 states across the USA.

  • Shipping Method: Standard Shipping

  • Shipping Fee: We charge a flat standard shipping fee of $10.00 USD on all orders.

  • Currency: All transactions and shipping costs are processed in USD.

Order Processing & Delivery Timelines We strive to pack and ship your fragile ceramic items as quickly as possible. Our standard fulfillment schedule operates Monday through Friday (excluding national holidays).

  • Order Cut-Off Time: 5:00 PM PST (Pacific Standard Time). Orders placed after this time will begin processing the next business day.

  • Handling Time: 0 to 1 Business Day (Mon-Fri). This is the time it takes our team to securely package your planters and hand them over to the carrier.

  • Transit Time: 3 to 5 Business Days (Mon-Fri). This is the time the package spends traveling with the carrier to your location.

  • Total Delivery Time: 3 to 6 Business Days.

Order Tracking Once your order leaves our Los Angeles facility, you will receive an automatic shipping confirmation email. This email will include your official carrier tracking number and a direct link to monitor your package’s journey in real time. Please allow up to 24 hours for the carrier’s tracking portal to update after receiving your notification.

Address Errors & Returned Packages Customers are responsible for providing a secure, accurate, and complete shipping address at checkout.

  • Incorrect Addresses: If you notice an error in your shipping address after placing an order, please contact us immediately at info@leafloop.shop. We can only update the address if the order has not yet been processed for fulfillment.

  • Returned to Sender: If a package is returned to us by the carrier due to an insufficient address, an incorrect address, or failure to collect the package, the original $10.00 shipping fee is non-refundable. A reshipment fee may apply if you request the item to be sent again.

Order Cancellation (Pre-Shipment) If you change your mind, we accept order cancellations free of charge before the order has been shipped. Because our handling time is as fast as 0-1 business days, you must contact us immediately. Once a tracking number has been generated and the package handed to the carrier, the order cannot be canceled and must be processed as a standard return.

Lost, Stolen, or Damaged Packages Ceramics require special care, and while we pack our pots securely, transit issues can occur.

  • Damaged in Transit: If your planter arrives broken or damaged, please email us within 48 hours of delivery with clear photographs of the damaged item and the shipping box. We will immediately initiate a replacement or refund.

  • Lost Packages: If your tracking has not updated for several days and the delivery window has passed, please contact our support team. We will file a trace with the carrier and, if deemed lost, send a replacement or issue a refund.

  • Stolen Packages: If the carrier tracking shows “Delivered” but you cannot locate your package, please check around your property and with neighbors. LEAFLOOP is not strictly liable for packages stolen after a confirmed delivery, but we will assist you in filing a carrier claim and working toward a fair resolution.

PO Box / APO / FPO Shipping Due to the size, weight, and fragile nature of our ceramic planters, we cannot ship to PO Boxes, APO, or FPO military addresses at this time. A physical residential or commercial street address is required for all deliveries.

Shipping Delays While we maintain a 3-6 day total delivery window, unexpected carrier delays (due to severe weather, high holiday volume, or localized routing disruptions) are occasionally outside our control. If a significant delay occurs, we will do our best to communicate with you and monitor the situation alongside the carrier.

Contact Information