Return Policy

Discover thoughtfully crafted ceramic plant pots that combine timeless style, premium quality, and everyday functionality to beautifully complement every home and workspace.

Return Policy

Effective Date: August 31, 2026

At LEAFLOOP, we want you to be completely satisfied with your ceramic plant pots. If your purchase does not meet your expectations, we offer a straightforward return process for all orders shipped within the United States.

Return Window and Eligibility

You have 30 days from the date of delivery to request a return. To be eligible for a return, the ceramic pot must be in new, unused condition, free from soil or water marks, and securely packed in its original packaging. Because ceramics are highly fragile, products returned broken due to insufficient repacking by the customer will not be accepted.

Return Fees

All standard buyer’s remorse returns (such as wrong size or change of mind) are subject to a $10.00 Return Shipping Fee and a $10.00 Restocking Fee. These standard fees help cover the specialized handling required to safely transport and process our fragile inventory.

Damaged, Defective, or Incorrect Products

If your item arrives damaged, defective, or if you receive the wrong product, the standard return fees do not apply. You must report transit damage to us within 48 hours of delivery by emailing a clear photo of the broken item and the shipping box. We will provide a prepaid return label and arrange a free replacement or full refund immediately.

Return Process

  1. Email our support team at info@leafloop.shop with your order number and reason for return.

  2. If approved, we will provide you with a return authorization and a return shipping label.

  3. Securely pack the item in its original packaging.

  4. Drop the package off at the designated carrier facility.

Contact Information

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