Refund Policy

Discover thoughtfully crafted ceramic plant pots that combine timeless style, premium quality, and everyday functionality to beautifully complement every home and workspace.

  • Refund Policy

    Effective Date: August 31, 2026

    This Refund Policy explains how LEAFLOOP processes and issues your funds once a return has been initiated and received at our Los Angeles facility.

    Inspection and Refund Approval

    Once your returned ceramic pot arrives at our warehouse, our team will inspect it within 2 business days to verify it is in new, unused condition. If the return is approved, we will immediately initiate the refund process. If a returned item is received damaged due to improper customer packaging, the refund request will be rejected, and our support team will contact you.

    Refund Deductions

    For standard returns, we will deduct the $10.00 Return Shipping Fee and the $10.00 Restocking Fee from your total refund amount. Please note that the original $10.00 standard shipping fee you paid at checkout is strictly non-refundable.

    Refund Method and Processing Time

    All approved refunds are credited directly back to the original payment method used during checkout (Stripe, PayPal, Affirm, or AfterPay). We cannot issue refunds to alternate cards or different payment methods.

    Once LEAFLOOP submits the refund, please allow 5 to 7 business days for your bank or credit card company to process the transaction and officially post the funds to your account.

    Late or Missing Refunds

    If you have not received your refund after 7 business days from our approval email, please check your bank account again, then contact your credit card company or bank. Processing times can vary by institution. If you have completed these steps and still have not received your refund, please reach out to our support team.

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