Effective Date: August 31, 2026
At LEAFLOOP, we want to make the refund process simple and transparent. This Refund Policy explains when refunds are issued, how refund amounts are calculated, and when customers can expect to receive their funds.
Refunds are available for approved returns that meet the requirements of our Return Policy.
For standard non-defective returns, the product must be returned:
Within 30 days of delivery.
New and unused.
Free from soil, water marks, stains, or other signs of use.
In its original packaging.
Properly packed to prevent damage during return shipping.
For damaged, defective, or incorrect products, please follow the requirements described in our Return Policy.
Once your returned product arrives at our facility, we will inspect it within 2 business days.
If the returned product meets the requirements of our Return Policy, we will approve the return and initiate the refund.
If a product is returned damaged because it was not properly packaged by the customer, the return may be rejected.
For an approved standard return:
Return shipping is free to the customer.
A $10.00 fixed restocking fee will be deducted from the refund.
There is no additional return shipping fee.
Since standard shipping is offered free of charge at checkout, there is no original shipping charge to deduct from the refund.
If you purchased a product for $55.90 and your standard return is approved:
Purchase price: $55.90
Restocking fee: −$10.00
Refund: $45.90
If your product arrives damaged, defective, or different from what you ordered, you may qualify for a full refund or free replacement.
For approved claims:
No restocking fee applies.
No return shipping fee applies.
LEAFLOOP provides a prepaid return shipping label.
A full refund or free replacement will be provided.
For transit damage, customers should contact us within 48 hours of delivery and provide clear photographs of the damaged product and shipping packaging.
Approved refunds are issued to the original payment method used at checkout.
Depending on the payment method used, your refund may be processed through providers such as Stripe, Affirm, or Afterpay.
We cannot issue refunds to a different payment method or alternate card.
After we receive and inspect your returned product, approved refunds will generally be initiated within 2 business days.
Once LEAFLOOP submits the refund, your bank, credit card company, or payment provider may require an additional 5 business days to process and post the refund to your account.
Actual posting times may vary depending on the financial institution or payment provider.
If you have not received your refund after 7 business days from the date LEAFLOOP confirms that the refund was issued:
Check your bank or payment account again.
Contact your bank or credit card company, as processing times may vary.
Contact us at info@leafloop.shop if the refund still has not appeared.
We will assist you in checking the status of the refund.
Store Name: LeafLoop
Legal Business Name: Planter Paradise Inc.
Email: info@leafloop.shop
Phone: +1 619-440-9043
Live Chat: 24/7
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM
Business Address:
1146 E Chase Ave
El Cajon, CA 92020
United States
