Effective Date: August 31, 2026
At LEAFLOOP, we want you to be happy with your purchase. We accept eligible returns on orders shipped within the United States according to the terms below.
You may request a return within 30 days of the delivery date.
Return requests made after 30 days may not be accepted.
To qualify for a standard return, the product must:
Be new and unused.
Be free from soil, water marks, stains, or other signs of use.
Be returned in its original packaging.
Be securely packed to prevent damage during return shipping.
Because our ceramic products are fragile, customers are responsible for packaging returned products securely. A return may be declined if the product is damaged during return shipping because it was not properly packaged.
We accept returns for non-defective products, including returns due to a change of mind, ordering the wrong size, or no longer wanting the product.
For an approved standard return:
Return shipping is free to the customer.
A $10.00 fixed restocking fee will be deducted from the refund.
The $10 restocking fee covers the cost of inspecting, processing, repackaging, and returning the product to inventory.
There is no additional return shipping fee charged to the customer.
If your product arrives damaged, defective, or different from what you ordered, please contact us promptly.
For products damaged during transit, please contact us within 48 hours of delivery and provide:
Your order number.
A clear photo of the damaged product.
A clear photo of the shipping box and packaging.
For an approved damaged, defective, or incorrect-product claim:
No restocking fee applies.
No return shipping fee applies.
LEAFLOOP will provide a prepaid return shipping label.
We will provide a free replacement or full refund.
All approved returns are made by mail.
Once your return request is approved, we will provide return instructions and a return shipping label electronically.
The return label is not included in the original package.
To request a return:
Email info@leafloop.shop with your order number and reason for the return.
We will review your request and confirm whether the return qualifies.
If approved, we will provide the return instructions and shipping label.
Securely pack the product in its original packaging.
Attach the provided label and send the package through the designated carrier.
LEAFLOOP does not offer standard exchanges.
For an approved damaged, defective, or incorrect product, we may provide a free replacement.
For information about refund approval, refund processing, refund timing, and how refunds are issued, please see our Refund Policy.
Store Name: LeafLoop
Legal Business Name: Planter Paradise Inc.
Email: info@leafloop.shop
Phone: +1 619-440-9043
Live Chat: 24/7
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM
Business Address:
1146 E Chase Ave
El Cajon, CA 92020
United States
