Privacy Policy

Discover thoughtfully crafted ceramic plant pots that combine timeless style, premium quality, and everyday functionality to beautifully complement every home and workspace.

Last Updated: August 31, 2026

At LEAFLOOP, accessible from https://leafloop.shop/, protecting your privacy and personal data is a foundational part of our commitment to you. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, interact with our customer support, or purchase our ceramic plant pots and home-and-garden accessories.

1. Information We Collect To provide a secure and efficient shopping experience, we collect information that you voluntarily provide to us, as well as data collected automatically when you navigate our store.

Information You Provide Directly:

  • Contact & Account Details: Your full name, email address, and phone number when you create an account, subscribe to our newsletter, or contact our 24/7 live chat support.

  • Order & Shipping Information: Your shipping address, billing address, and delivery instructions necessary to pack and ship your ceramic planters.

  • Payment Information: When you make a purchase, payment details are collected securely. Note: LEAFLOOP does not store your complete credit card numbers or bank credentials. All transactions are securely routed through our authorized third-party payment processors.

Information Collected Automatically:

  • Device & Usage Data: Your IP address, browser type, device information, and time zone. We use this data to ensure our website displays correctly on your device and to detect fraudulent activity.

  • Shopping Behavior: Pages viewed, product interactions, and shopping cart activity to help us understand which ceramic pot designs are most popular and to improve our catalog.

2. How We Use Your Information We only process your personal information for transparent, legitimate business purposes, which include:

  • Fulfilling Orders: Processing your payments, arranging for the secure shipping of fragile ceramic items, and providing order tracking updates.

  • Customer Support: Responding to your inquiries, handling returns or exchanges, and addressing any transit damage claims via email or live chat.

  • Fraud Prevention: Screening transactions to identify and prevent unauthorized purchases, ensuring a secure environment for all shoppers.

  • Business Operations: Maintaining website functionality, analyzing traffic patterns to optimize our store, and complying with legal or tax obligations.

3. Payment Processing We prioritize the security of your financial data. LEAFLOOP utilizes industry-leading, SSL-encrypted payment gateways to process transactions. We currently accept payments via:

  • Stripe (for major credit and debit cards)

  • PayPal

  • Affirm & AfterPay (for flexible installment plans)

When you finalize an order, your payment data is handled directly by these providers. We only receive confirmation of your payment status and the necessary billing details to fulfill your order.

4. WooCommerce & E-Commerce Platform Data Our online storefront is built and operates using WooCommerce on WordPress. The platform facilitates the underlying mechanics of your shopping experience, from browsing our catalog to completing checkout.

  • Data Storage: Customer accounts, guest checkout details, and order histories are securely stored within our WooCommerce database to allow for order tracking, return processing, and customer support.

For transparency regarding how WooCommerce handles data structures and privacy settings on the backend, please review the official WooCommerce Privacy Documentation: https://woocommerce.com/document/configuring-woocommerce-settings/accounts-and-privacy/

5. Cookies and Tracking Technologies We use cookies to enhance your browsing experience on https://leafloop.shop/.

  • Essential Cookies: Required for core website functions, such as keeping items in your shopping cart and facilitating secure checkout.

  • Analytics Cookies: Used to understand how visitors interact with our store, allowing us to improve navigation and product discovery. You can manage or disable non-essential cookies through your web browser settings at any time.

6. Information Sharing and Disclosure We do not sell your personal information or contact details to third parties. We only share information with trusted service providers necessary to operate our business:

  • Shipping Carriers: To deliver your ceramic plant pots to your designated address.

  • Payment Gateways: To process your transactions securely.

  • Customer Support Tools: To operate our 24/7 live chat and email ticketing systems.

  • Legal Compliance: We may disclose information if legally required by lawful requests from public authorities, or to protect our rights and enforce our Terms of Service.

7. Data Security and Retention We implement commercially reasonable security measures, including SSL encryption, restricted administrative access, and secure hosting environments, to protect your personal information against unauthorized access or disclosure.

We retain your order and personal data only for as long as reasonably necessary to fulfill the purposes outlined in this policy, including fulfilling contractual obligations, resolving disputes, preventing fraud, and complying with tax and legal record-keeping requirements.

8. Your Privacy Rights Depending on your location, you may have the right to:

  • Request Access: Obtain a copy of the personal data we hold about you.

  • Request Correction: Update or correct inaccurate information in your account.

  • Request Deletion: Ask us to erase your personal data, subject to certain legal and fulfillment exceptions (e.g., keeping order records for tax purposes).

  • Opt-Out of Marketing: You can unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link at the bottom of the email.

To exercise any of these rights, please contact our privacy team using the details below.

Contact Information